Apple Listened to the Interns

Brian Lam on Apple’s textbooks discovery:

I find it fascinating that Apple’s upper ranks have a system in place for listening to the ideas of interns. This seems like a smart thing for an enormous company to do when they’re trying to keep start-up values. It’s a neat little hack to the innovator’s dilemma. Also, the idea only cost them a few Macbook Airs.

This is something I hope to remember when I am a manager: that interns have great ideas. Listen to them. Throw out the crazy ones. But try to see their viewpoint; it’s unclouded.