Apple Listened to the Interns


Brian Lam on Apple’s textbooks discovery:

I find it fascinating that Apple’s upper ranks have a system in place for listening to the ideas of interns. This seems like a smart thing for an enormous company to do when they’re trying to keep start-up values. It’s a neat little hack to the innovator’s dilemma. Also, the idea only cost them a few Macbook Airs.

This is something I hope to remember when I am a manager: that interns have great ideas. Listen to them. Throw out the crazy ones. But try to see their viewpoint; it’s unclouded.

Here’s to the Crazy Ones

Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do is ignore them. Because they change things. They push the human race forward. While some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.

Apple Inc.

This is How You Apologize


The students, faculty, and staff of the University of Georgia are right to feel outraged and to expect better and — on behalf of all of us responsible for technology at UGA — I apologize.

Timothy M. Chester
Chief Information Officer at the University of Georgia

This is how you apologize for a service delivery issue. You don’t hide it, you don’t pretend it didn’t happen. You tell people what went wrong, how you are going to prevent it from happening again, and you apologize.